Prolific Living

focus

The Power of Intention

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Locks for Intention

When you make up your mind to do something, like it or not:

All barriers make way for you.
All change becomes a matter of time and effort.
All difficulties become possibilities.
All excuses vanish into thin air.
All fears begin to fear you.
All temptation melts away.
All things become accessible.

In that precise moment in time when you decide to do something, everything suddenly becomes crystal clear. You see your true capabilities, sometimes for the first time, because you allow them to rise to the surface. This is why challenges are so enlightening. They give you a better sense of yourself. They open your eyes to the most important – and the only – person who can turn your life around and bring miracles to life: YOU! [Read more…] about The Power of Intention

17 Effective Tips on Speech Writing and Delivery

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Speech WritingFor the last 3 weeks, I have focused on little else other than the upcoming speech at Blogworld. It was an honor to be accepted, after submitting this video proposal. As with all things, however, after the excitement calms down and the dust settles, you are left with real work to do and in this case, I was looking at an hour-long speech to write and deliver. Even with the experience of Toastmasters (video proof!) and a few other public speaking events, the idea of writing for and speaking at Blogworld has been pushing me to break new boundaries in speech preparation. [Read more…] about 17 Effective Tips on Speech Writing and Delivery

How to Pass the Waiting Hours?

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How much of human life is lost in waiting?
~Ralph Waldo Emerson

The hours of waiting are the hardest hours to bear. The hours when an unknown is brewing in the horizon somewhere, when you are not in charge, and yet you expend massive time and energy worrying and wondering about all the possible outcomes.

Will they say yes or no?
Will I pass the test or not?
Will the pending event happen or will we be spared?
Will my blood tests come back normal or not?
Will he forgive me or not?
Will she call me back or not?

Will it all go my way or will it all go the other way? [Read more…] about How to Pass the Waiting Hours?

Taking Back the Reins: Guilty Feeling Begone

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Maui blue waters jet skiing in Lahaina

What Guilty Feeling?

The guilty feeling is the uneasy, unsettling, not-good-enough feeling at the pit of our stomach when we fall short of delivering on all the promises that we made to ourselves — never mind that we made far too many unrealistic ones to begin with.

Guilt, the type which follows no crime, no offense, no misdeed and no wrongdoing – unlike Raskolnikov in Crime and Punishment — and yet it survives with disturbingly large influence in many of us. Guilt, the kind that serves no purpose and has no good reason to exist. Guilt, the heavy burden we choose to carry about things we thought we would and should do at a particular instant in time but we fell short instead. Never mind how much we accomplished instead.

The remorse for what was left undone over the appreciation and joy of what was beautifully done. [Read more…] about Taking Back the Reins: Guilty Feeling Begone

9 Secrets to a Winning Customer Support Experience

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Faces seen in an Art Shop in Bali

How well do you handle your interactions with customer support?

Yesterday, an AT&T rep of all people put me in my place. I was completely out of line when I said she was not doing anything to help me. She was. I was also wrong when I told her it’s nearly impossible to isolate an intermittent problem. She had a process for it if only I listened long enough. Funny enough, her spunkiness instantly turned things around for me.

I moved from a place of utter frustration and defensiveness to a place of compassion, patience and collaboration.

What right did I have to get frustrated with her when she had only known my problem for all of 3 minutes [Read more…] about 9 Secrets to a Winning Customer Support Experience